Dan writes software and coaches teams in agile and lean methods. He believes in putting people first and writing simple, pragmatic software. He believes that most problems that teams face are about communication, and all the others are too. This is why he puts so much emphasis on “getting the words right”, and why he is so passionate about behaviour-driven development, communication and how people learn. He has been working in the IT industry since he graduated in 1991, and he occasionally blogs at dannorth.net.